Frequently asked questions

Company

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What does Guanxin/Zhenxin specialize in?

We focus on the production and manufacturing of zipper sliders and zipper pulls for handbags and luggage. We are pioneers and leaders in the segmented zipper slider market.

What materials do you use for your products?

Our products are made from pure mining raw materials, including copper-zinc alloy with a copper content of approximately 3 kg per ton. We do not use recycled materials.

What are the benefits of using copper-zinc alloy?

• High Material Density: Ensures stable quality and reduces the likelihood of bubbles during die-casting.
• Bright Electroplating: Provides a high gloss finish with less wear.
• Durability and Flexibility: Products are resistant to wear, have good storage properties, and are flexible.

Are there any downsides to using copper-zinc alloy?

The main drawback is the higher cost, which is approximately 300-500 RMB more per ton compared to zinc alloys without copper.

What products do you offer?

We offer a wide range of zipper products including zipper heads, sliders, pulls, and custom solutions for various applications such as apparel, luggage, and outdoor gear. Our products come in different materials, styles, and sizes to meet diverse customer needs.

Can I customize my zipper orders?

Yes, we offer customization services for zippers. You can choose from various materials, colors, and designs. Whether you need custom zipper pulls or sliders, please contact us to discuss your specific requirements and get a quote.

Do you offer bulk and wholesale orders?

Absolutely! We specialize in bulk and wholesale orders for zippers. Our competitive pricing and large production capacity ensure that we can meet both small and large orders efficiently. For more information, please reach out to us with your order details.

How can I request a quote?

To request a quote, please email us at foshanguanxinzipper@gmail.com with your product specifications, order quantity, and any customization details. We will get back to you with a detailed quotation as soon as possible.

What are your quality assurance practices?

We follow rigorous quality control procedures to ensure our products meet the highest standards. Our zippers undergo thorough testing for durability, functionality, and environmental compliance. We are committed to delivering top-quality products that exceed customer expectations.

Where is your company located?

Our manufacturing facility is located in Guangzhou, China. We have a state-of-the-art production center equipped with advanced machinery and technology to produce high-quality zippers.

What is your production capacity?

Our facility has a significant production capacity, allowing us to handle large-scale orders efficiently. In 2019, our annual production surpassed 1.1 billion zipper units. We are equipped to meet both high-volume and customized production requirements.

How can I contact customer support?

For any inquiries or support, you can contact our customer service team via email at foshanguanxinzipper@gmail.com. We are here to assist you with any questions or concerns you may have.

What is your return policy?

If you receive a defective or incorrect product, please contact us within 30 days of receipt to arrange for a return or exchange. Our return policy ensures that you receive the products as expected and to your satisfaction.

Do you offer international shipping?

Yes, we offer international shipping to various countries. Shipping costs and delivery times will vary depending on your location. Please contact us for more details on international shipping options and rates.

What is your production process?

We utilize a high-cost electroplating production process to ensure premium quality. Our manufacturing process meets high standards and delivers superior products.

How do you ensure the quality of your zippers?

Our zippers undergo rigorous quality control processes and are manufactured using advanced automated production lines. We hold 16 patents for our production technology and innovation.

What is your annual production volume?

We have a high production capacity, with an annual sales volume of 1.1 billion zipper sliders.

How do you manage your operations and inventory?

We use a digitized ERP management system with barcode scanning to manage and track our inventory and operations efficiently. This system ensures a comprehensive range of zipper sliders for bags and luggage.

Can I find more information about your products?

For more detailed information about our products and services, please visit our website or contact our customer service team.